Independent complaints office supports mentally ill people
For people with mental illnesses, addiction, problems in old age or personal crises, the district offers comprehensive support services within the framework of its social psychiatric service. Another offer for those affected is the Independent Psychiatric Complaints Office: It helps people who have had problematic experiences with the help system. Further members are very welcome.
Whether professionals from the field of psychiatric care, former patients or relatives: the Independent Complaints Office is made up of volunteers. Its doors are open to people who would like to receive independent advice after experiencing a grievance or deficiency in psychiatric care - and it is neutral, strictly confidential, timely and free of charge. The talks take place in the facilities, during home visits or in the rooms of the Frankenberg administrative office at Osterweg 20, which are made available to the Independent Complaints Office by the district.
The counsellors of the Independent Complaints Office receive the complaints, concerns and problems of the persons concerned and try to clarify them. It is important to note that all steps and procedures are always coordinated with the complainant. People who have had problematic experiences with psychiatric care facilities, residential homes, day centres, other counselling centres, care services or legal care can find help and support at the Independent Complaints Office. For its work, the complaints office would like to have more members who would like to volunteer.
"Volunteering offers the opportunity to get involved socially, to make new contacts, to take on social responsibility and at the same time to do something good," emphasises the medical director of the district's social psychiatric service, Dr Karin Eva Schönberger. "Helping where it is important - especially in the psychosocial field it is currently of particular importance - also triggers a positive feeling in volunteers, gives self-confidence and strengthens self-esteem." Anyone who feels addressed - as a relative, affected person or employee of psychiatric or psychosocial institutions - is cordially invited to get in touch. The Independent Complaints Office can be reached by phone 05631-954 498, mobile 0160 - 1287385 or by email beschwerdestelle@wafkb.de.