Independent Complaints Office for Psychiatry

For people with mental illnesses, addiction, problems in old age or personal crises, the district offers comprehensive support services within the framework of its social psychiatric service. Another offer for those affected is the Independent Psychiatric Complaints Office: It helps people who have had problematic experiences with the help system.

Whether professionals from the field of psychiatric care, former patients or relatives: the complaints office is made up of volunteers. Its doors are open to people who would like to receive independent advice after experiencing a grievance or deficiency in psychiatric care - and it is neutral, strictly confidential, timely and free of charge. The talks take place in the facilities, during home visits or in the rooms of the Frankenberg administrative office at Osterweg 20, which are made available to the Independent Complaints Office by the district.

The counsellors of the Independent Complaints Office receive the complaints, worries and problems of those affected and take care of a clarification. It is important to note that all steps and procedures are always agreed with the complainant. People who have had problematic experiences with psychiatric care facilities, residential homes, day centres, other counselling centres, care services or legal support can find help and support at the Independent Complaints Office. For its work, the complaints office would like to have more members who would like to volunteer.

The Independent Complaints Office can be contacted on 05631 954-1519, mobile 0160 1287385 or by e-mail at beschwerdestelle@wafkb.de.